When performing on-site machine repair services, our goal is to get your machine back in operation quickly while addressing the root cause of the failure. Most problems can be solved with technical phone support if equipped machines can be diagnosed remotely by one of our technicians. If these measures cannot resolve your technical issue, then one of our North American Technicians will be available to solve the problem on-site.
Along with our decades of machine repair experience, you profit from our comprehensive machine knowledge and documentation. Detailed drawings and part lists are the foundation pieces for the shortest possible lead and machine repair times. To better service our customers, we have two technical support teams that not only serve to cover multiple shifts but also provide a broad range of technical expertise. One team is located at our facility in Erie, Pennsylvania and the other team is at our factory in Coburg, Germany.
For customers located in North America:
Available: 8am – 10pm EST
Service Hot Line: 814 835-5222
From 12AM – 8AM EST, contact Service Team in Coburg Germany:
Service Hot Line: 011 49 9561 65 150